Testimonials

Mike was professional and very through. Thank you!

– Patty V.

 

Bill did an EXCELLENT job for us!  He was professional, courteous and ON TIME!  Our new toilet looks great and Bill left our bathroom spotless.  I am very pleased with my experience with Neptune Plumbing–every service company should be as good as you.  I will recommend Neptune to everyone.

– Bill A.

 

I’d like to take the time to show my appreciation for the work Hank did as well as the rest of team that assisted him investigating and then fixing the issue that resulting in the sewer odor inside our building. We’ve tried with other contractors to find the source of the issue to no avail. Hank was able to come in and almost immediately pinpoint the location. He didn’t just grab for the low hanging fruit. This was 14 months of trial and error, coming up empty numerous times and he made it look easy! Thank you again for the quick response time and as always it was a pleasure working with you.

– Mike D.

 

I wanted to pass along what great guys both Chip and Vito were and I was so very happy with the work that they did with my hot water tank on Friday. Thank you!

– Elizabeth D.

 

I wanted to thank you and the crew you had here doing our repairs. They were extremely professional and very courteous. It is people like them that give companies like yours the great reputation that it has.  Not that I am hoping to have any problems in the near future, but if we do, I know we can count on Neptune Plumbing. Thank you.

– Mark D.

 

I would like to acknowledge the great and very professional work that John did for me over the course of this past year. All his work was neat, on time, clean and he went out of his way many times to ensure the job ran smoothly. I never received any complaints from related to plumbing issues which makes my job and the overall job run well. Thanks.

– Bruce B.

 

This morning I met with two of your guys at our home in Shaker Heights to camera a sewer line. The guys were great. They knew what they were doing, and had a professional attitude not found very often in these goofy days. Please extend our appreciation to your leadership team.

– Jeff M.

 

Thank you very much! You guys do an excellent job. I’d tell your team if they ever need a referral to let me know, but you guys are pretty popular and well known at this point.

– Dan R.

 

I met TJ from your company at my house yesterday morning to go over the gas line for the fire pit. We reviewed what I wanted to accomplish, he investigated and had some good suggestions. I left shortly afterward, and instructed him to call if he had ANY questions or issues. I got home at 7pm, and the installation looks PERFECT. It is exactly as I envisioned! Thank you, and please pass my thanks along to TJ.

– Jim B.

 

I wanted to take a moment to thank your team for the outstanding customer service provided by Neptune yesterday at our store. We contacted your office late yesterday afternoon and requested that we send a crew to inspect/camera all plumbing lines due to flooding we experienced during yesterday’s storm. Patty was awesome and so accommodating – and your techs worked for over 4 hours at the store last evening to confirm that the lines were clear. Bill even phoned me on his way home to discuss the issue (and I updated him on the score of the CAVS game during the call!) and made sure he answered any questions from operations/facilities. Once again, your team has earned our vote of confidence! Thanks for the great work.

– Jane T.

 

Thank you for the immediate assistance. The tech was very helpful, educational, and fixed the problem today. Your customer service from the initial call to Patty all the way thru at Neptune is absolutely superb and one to be proud of.

– Susie M.

 

I would like to thank the crew you sent here yesterday to repair the damaged gas line. They were here quickly and made an effective repair in a very short period of time. Joe, Jason, Eddie and Roy saw what they needed to do and simply handled it. I have had the good fortune to work with these guys before and it has always been a great experience. Some people look at things like this as “it is what they get paid to do”. Fortunately for me I learned a long time ago how to appreciate good workmanship and professional service.  Please pass this along to your crew and let them know how much we appreciate their hard work.

– Brent F.

 

Just wanted to let you know that your team did a great job with the service that was needed at our house on Friday.  Patty did exactly as she promised in terms of making arrangements for one of your service technicians to come out and Mike was very professional in doing the work.  He went over what he thought would be required and when he finished he went over what he actually needed to do. Thank you!

– Brian Y.

 

I wanted to send you a quick note letting you know how impressed I was with your team’s effort to get a service technician out to our facility quickly.  In addition, Eddie did a fantastic job of interfacing with me and, most importantly, “grabbing the reigns” of our issue and working to resolve it.  Eddie immediately looked to resolve our problem and really took on the responsibility for solving our issues.

– Tim C.

 

Yesterday morning, one of your service technicians, Ken, came to my home to repair a water leak. Ken was punctual, well spoken, energetic and most importantly, creative, as my water leak defied repair for some time, and I’m very grateful for Ken’s efforts. Please know that you have a great representative of Neptune Plumbing in Ken. Thanks for being there for me.

– Ben H.

 

I wanted to take a minute and thank you for the great customer service you gave us with the installation and subsequent follow up regarding the correct pressure in the domestic water pressure tank. Within 24 hours you realized we had a problem you made the necessary phone calls and corrected the water banging issue before we had any further repair issues. I greatly appreciate the way you and your techs handled the situation.

– Jim F.

 

Just FYI – we had Ken come out to address our leaky kitchen sink faucet today, and he really went above and beyond. After diagnosing the issue that we needed a new faucet, he went out to the store on his own, bought us a new faucet, and installed it upon his return. Ken’s assistance was more than my wife and I would have expected, so we thought our appreciation for his work should be passed along. Thank you very much.

– Jonathan H.

 

Your team from top to bottom have been amazing. Thanks for everything.

– Gregg G.

 

Thank you very much for your efforts getting a tech to come to my house on such short notice today! They arrived just before noon and determined it was my outside line. Matt made sure I had running water without any problems before leaving. He was extremely professional and helpful!  Thanks again for help! Neptune was great.

– Ann M.

 

My wife and I are very appreciative of your help in tracking down and repairing the leak in our faucet. I know you had to go above and beyond to get it done. Everything is back to working as it should and a big relief for us to finally get it done. Everyone we dealt with at your company was extremely helpful and I hope that you will extend our appreciation to all of them. Thanks!

– Richard P.

 

Just wanted to mention that Roy did an exceptional job rerouting the stack in my house in University Heights.  I’m sure it was a small job for you guys, but nonetheless, he was professional, courteous, punctual… all that stuff, plus he just did a solid job.  He’s clearly passionate about his profession.  Seriously, I’ll recommend Neptune 1,000X.

– Evan B.

 

Thank you for the replacement of the broken faucet and for the work on cleaning the storm and sanitary lines. All of the people who came out, Jason and Bill and the crew, were polite, knowledgeable and did their jobs professionally. They were careful to cover their shoes when coming into the house and they stayed focused on the job. Thank you!

– Harold S.

 

Thank you so much for the work done at my house. It was well done and your employees were very pleasant.

– Jay D.

 

Thank you for coming to our rescue whenever we have plumbing problems. We appreciate all you do for us!

– Ray P.

 

Thank you for rending to my plumbing problems. Jason was pleasant to have in our home. We appreciate your promptness! My friend spoke highly of your company and I understand why.

– Anne H.

 

Thank you for taking care of this project and doing it under budget.

– Frank K.

 

Terrific workers, terrific work!

– Sandy M.

 

Thank you for your prompt attention to our sewer backup. We deeply appreciate the expedited and professional service you provided. Your employees were polite, thorough and very experienced. If we ever need work done in the future, we will be sure to contact you again.

– Tracie M.

 

I want to thank you for the work performed and, probably more importantly, the professionalism with which the work was performed. My wife and I were very pleased with the attention provided to our problem and the quick attention given to getting the problem solved. I thank you again and please note that we will recommend your company to any and all who ask.

– Jeffrey K.