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Testimonials

    The guys are great and always take care of me right away.
    "When I’m out on the road, the guys honk and wave to me as well. I love that!"
    - Thomas J.
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    Very Courteous, Helpful and Kind
    "I wanted to let you know that Daniel J was very courteous and helpful and kind and I am very grateful. I hope that his employer knows what an exceptional employee they have."
    - Esther B.
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    Thank you very, very much!!
    "We had our water heater go out at our place of business Saturday night. Jimmy came out at 2am and got us back up and running so I was able to open today"
    - Kevin F.
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    I Really Appreciated Mike’s Services When He Came to Assist. He Was Very Professional and Helpful
    "A plumbing issue in the middle of a busy Saturday night is certainly stressful for a restaurant and he was able to address the issue quickly so that we could continue operations. A big thank you to Mike!"
    - Kyah F.
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    I Just Wanted to Offer My Sincere Thanks for Your Help With Our Plumbing Issues!
    "Mikey and Eric are to be commended for their work. They were both prompt, friendly and very knowledgeable. They were a pleasure to work with. In this business, congratulations are not given frequently enough. I truly appreciate everyone’s help."
    - Jill D.
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    Chip was punctual, friendly and got the job done.
    "I just wanted to thank you for helping me fix my washer issue."
    - Sarah L.
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    I Have and Will Continue to Refer Neptune to My Friends and Family
    "I have always felt that the true test of a company and its culture was how they reacted when time was of the essence. When I contacted you, you managed to coordinate a great crew of experts within a couple of days from my original conversation with you."
    - John G.
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    Went above and beyond!
    "Your guys came in and went above and beyond to get the pipe replaced tonight. The team work between construction and repair was impressive. Please let them know we are very grateful for the effort."
    - Jim R.
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    Truly Exceptional in Today’s Business Environment!
    "My first contact was with the dispatcher. She was very friendly, upbeat and I could tell she cared about our issue. Today, Eric showed up and WOWed us with his knowledge. These two exceptional individuals are a great representation of the Neptune brand."
    - Nancy M.
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    I consider Neptune’s team more than just a service provider.
    "

    Neptune provides for us both the service work required to keep a large multi-tenant building operating as well as large construction project build-outs.

    I consider Neptune’s team more than just a service provider, they take pride in the fact th"
    - Joe R.
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    Please Keep up the Good Work!
    "I just want to drop a quick email to applaud you, and your team, for the project so far at Twinsburg. I have seen and heard only good things regarding the construction, cleanliness, courtesy and positive attitude."
    - Jesse S.
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    Professional, Friendly, and Hard Working
    "Thanks for the quick response with the Main Fire line. Ed, John and the guys are a great group of workers. I spent hours with them yesterday. You will be in our building for a long time."
    - Mike P.
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    Technician Was Very Professional and Prompt
    "Thank you so much for getting the new hot water tank installed so quickly. I wish you continued success with Neptune. If I know anyone that needs plumbing work, I will definitely send them your way!!"
    - Mike B.
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    Friendly, Very Thorough and Took All the Time Necessary to Work Through the Problem
    "I wanted to let you know I had a very pleasurable experience with Neptune today. From my call with dispatch (who was very friendly and professional) to TJ who came out, it was the type of service one hopes for, but rarely receives."
    - Randy B.
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    Thanks for All of the Help and Effort Neptune Provided Over These Last Few Years
    "Now that we are finally finished with the restroom project at the bank, I wanted to let you know how much of a pleasure it was to work with John these past 2 1/2 years. He has been nothing but a true professional and I would request him on any of my jobs."
    - Bruce B.
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    Every Service Company Should be as Good as You!
    "Bill the Plumber did an EXCELLENT job for us! He was professional, courteous and ON TIME! Our new toilet looks great and Bill left our bathroom spotless. I am very pleased with my experience with Neptune Plumbing!"
    - Bill A.
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    Thank you again for the quick response time.
    "We've tried with other contractors to find the source of the issue to no avail. Hank was able to come in and almost immediately pinpoint the location. He didn't just grab for the low hanging fruit. This was 14 months of trial and error, coming up empty num"
    - Mike D.
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    Your team from top to bottom have been amazing.
    "Thanks for everything."
    - Gregg G.
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    Thank You for the Great Customer Service You Gave Us
    "Within 24 hours, you realized we had a problem, you made the necessary phone calls and corrected the water banging issue before we had any further repair issues. I greatly appreciate the way you and your techs handled the situation."
    - Jim F.
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    Ken Was Punctual, Well Spoken, Energetic and Most Importantly, Creative
    "

    Yesterday morning, one of your service technicians, Ken, came to my office to repair a water leak.

    Ken was punctual, well spoken, energetic and most importantly, creative, as my water leak defied repair for some time.

    "
    - Ben H.
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    They Were Extremely Professional and Very Courteous
    "I wanted to thank you and the crew you had here doing our repairs. It is people like them that give companies like yours the great reputation that it has."
    - Mark D.
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    The Guys Were Great
    "

    This morning I meet with two of your guys at our office in Shaker Heights to camera a sewer line. The guys were great. They knew what they were doing, and had a professional attitude not found very often in these goofy days.

    "
    - Jeff M.
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    Your Team Has Earned Our Vote of Confidence! Thanks for the Great Work
    "

    Dispatch was awesome and so accommodating – and your techs worked for over 4 hours at the store last evening to confirm that the lines were clear. Bill even phoned me on his way home to discuss the issue and make sure he answered any questions."

    - Jane T.
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    Your Customer Service From the Initial Call All the Way Thru at Neptune Is Absolutely Superb and One to Be Proud Of
    "Again, thank you for the immediate assistance. Jeremy was very helpful, educational, and fixed the problem today."
    - Susie M.
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    Appreciate Good Workmanship and Professional Service
    "

    I would like to thank the crew you sent here yesterday to repair the damaged gas line. They were here quickly and made an effective repair in a very short period of time. Joe, Jason, Eddie and Roy saw what they needed to do and simply handled it. 

    "
    - Brent F.
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    Did Exactly as They Promised
    "Just wanted to let you know that your team did a great job with the service that was needed at our office on Friday. Dispatch did exactly as they promised in terms of making arrangements for one of your service technicians to come out."
    - Brian Y.
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    Great Job!
    "I wanted to send you a quick note letting you know how impressed I was with your team’s effort to get a service technician out to our facility quickly. In addition, Eddie did a fantastic job."
    - Tim C.
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    It’s an advantage to be in a company that’s been around for as long as Neptune has, because everyone’s knows their reputation.
    "

    It’s an advantage to be in a company that’s been around for as long as Neptune has, because everyone’s knows their reputation.

    "
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    The passion in this company is top notch. I’ve never worked for another company that is as passionate to service their customers as we do here.
    "The passion in this company is top notch. I’ve never worked for another company that is as passionate to service their customers as we do here."
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    Neptune Plumbing has a great thriving culture. Plenty of opportunities to grow and plenty opportunities to learn. They really want to improve your skill set so you can thrive in the business.
    "Neptune Plumbing has a great thriving culture. Plenty of opportunities to grow and plenty opportunities to learn. They really want to improve your skill set so you can thrive in the business."
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